Refunds and Cancellation Policy
Effective July 10, 2026. 가게한장 provides a custom one-page website service for businesses. This policy explains the first payment, renewal amount, and treatment of work already performed. Any mandatory cancellation or refund right under applicable law takes priority.
Monthly plan
The monthly plan starts with ₩48,900, consisting of the ₩39,000 setup fee and the first month of ₩9,900. It then renews at ₩9,900 each month. Future renewal can be cancelled at any time. Before production starts, we review a refund less unrecoverable third-party costs. After production starts, any refund is calculated from completed custom work, service already provided, payment processing costs, and applicable law.
Yearly plan
The annual plan's first-year payment is ₩129,000, consisting of the ₩30,000 setup fee and ₩99,000 for the first service year. It renews at ₩99,000 per year from year two. Future renewal can be cancelled at any time. An early-cancellation review separates completed production work, service time used, domain and third-party costs, payment processing costs, and any refund required by law.
When work has started
Work starts when we move beyond order review and actually organize customer materials, write copy, design or edit the page, configure hosting or a domain, or create the customer-specific preview. The start time and work performed should be recorded on the order. After a first draft is delivered or the site is published, any refund review accounts for completed production, service already provided, and unrecoverable external costs.
Domains and third-party costs
Domain registrations, registrar fees, premium domain purchases, email inboxes, paid fonts, stock assets, integrations, and other third-party costs are separate from the website plan. These costs are not refundable once ordered or paid to a third party. If a registrar or provider returns money to us, we may pass through the net amount actually recovered after any fees.
Included monthly update
Each paid month includes one small update, such as text, hours, phone, address, service list, link, or image replacement. Unused monthly updates do not roll over, have no cash value, and are not refunded. Redesigns, new pages, custom forms, booking systems, ecommerce, SEO campaigns, advertising, or larger revisions are outside the included update and must be separately approved.
No result guarantee
The service provides website production, hosting, SSL, and the included update scope. We do not guarantee sales, leads, search ranking, traffic, platform approval, domain availability, email deliverability, or any specific business result. Lack of business results is not a refund reason.
Failed payments, disputes, and chargebacks
If a payment fails, the website, hosting, updates, domain work, or support may be paused until the account is current. If a customer opens a payment dispute or chargeback instead of contacting us first, we may suspend service while the dispute is reviewed. The customer remains responsible for unpaid amounts, chargeback fees, domain costs, and third-party costs to the extent allowed by law.
Business contact
Service operator: Legal name must be configured before launch. Support email: Support email must be configured before launch. Mailing address: Mailing address must be configured before launch.
How to cancel or request a refund
To cancel renewal or request a refund review, submit the cancellation/refund request form or email Support email must be configured before launch from the billing email on the order. PortOne orders are cancelled by stopping the saved billing key's next renewal after order verification. Stripe orders can use the billing portal page. The request date is the date we receive enough information to identify the order. Approved refunds are returned to the original payment method where possible, subject to the bank or payment provider's processing time.